AI Review
Board view AI review → ticket tab AI draft. Read category, confidence, citations, and the draft. Accept, edit & send, reject, or re-screen.
Tickets · AI Review · KB Review
Ship support answers today. Improve the knowledge base for tomorrow.
Nexus is the multi-tenant hub for support tickets and work boards. Operators review AI drafts on live tickets, then curate gold replies into product knowledge so the next screen is smarter—not just faster.
AI draft review
KB curation
Multi-tenant
Agent API
Tickets board
AI review queueNeeds human
KB review queuePending
Knowledge loopActive
Auto-send policynoise, help
Two jobs, two tabs: AI draft for live replies · KB review for product knowledge.
Two operator jobs (do not mix them up)
Nexus separates live AI draft handling from knowledge curation. Both show on the tickets board as dedicated views.
KB Review
Board view KB review → ticket tab KB review. Grade the staff reply, assign product, pick a gold public answer, promote it into knowledge.
Closed loop
Promoted knowledge starts inactive (pending-curation).
Activate on Tickets → AI & knowledge so the next AI screen can cite better material.
Operator path in four steps
From first ticket on the board to better drafts next week.
01
Clear AI review
Open Tickets → AI review. Send or reject drafts so customers are not waiting on unreviewed AI.
02
Work KB queue
Open Tickets → KB review. Score replies, set product, mark Done or Skipped.
03
Promote gold
Promote the best public reply into product knowledge (inactive until curated).
04
Activate & tune
On AI & knowledge, activate snippets and adjust auto-send policy.
What else you get
One foundation for humans in the SPA and agents on the audited HTTP surface—same domain rules, isolated per tenant.
Support tickets
Intake, email, board config, AI screening (heuristic or LLM), and tenant auto-send policy for safe categories.
Work boards
Brands, products, workspaces, backlog, multi-board placements, lanes, custom fields, tags, tasks, and relations.
Agent API
Opaque nxak_… keys bound to one tenant. Discover via GET /api/agent/about. Every call is audited.
True multi-tenancy
Host, path, and header resolution with EF global filters. Branding tokens and settings are tenant-driven.
Ready to run the queues?
Start with the operator guide for AI Review and KB Review, then use Docs for setup, tenancy, and the Agent API.